One of the biggest gripes I have is when a manager communicates to a person on their team regarding a conduct issue via email. It even upsets me more when it happens through instant messaging (IM). I just cannot understand this. Do not get me wrong I love email and IM as communication channels, but as a manger there are underlying rules for the use of these tools. When a conduct issue occurs the number one rule is to always address it in person. If you are unable to do it in person then use a phone. In my experience most of the time the issue turns out to be a miscommunication. Too many times I have seen individuals interpret an email or IM the wrong way and get all worked up about absolutely nothing. This advice may seem really simple and in my opinion it is, but today I just see this happening way too often.
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